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Sales Operations & Customer Service

Sustainable customer focus with a central CRM system

Increasing competition and rising cost pressures put customer relationship management (CRM) more and more into the focus of business activities.

Introducing a central CRM system enables companies to raise sales and optimally support the individual channels by merging distributed customer data records. Sales activities generated by the CRM system allow the sales representatives a more efficient and success-oriented working. Thus, new sales opportunities are created in the customer master record, new customers are won through targeted marketing campaigns, and marketing costs are reduced.

The SAP CRM solution packages optimized by ConVista provide the means for structured storage and systematic use of valuable customer information. Continuous information flows between the different departments of the company to ensure efficient process flows, avoid information loss, and create a sustainable customer orientation.

We combine this process expertise with first-class technological know-how. Our consultants are specialists in both the business processes and technical concept designs, as well as implementation and application management.

  • Implementation of SAP CRM solution packages tailored to the sales channel and line of business

  • End-to-end implementation of a central CRM system to enable a
    comprehensive and entire view of sales partners

  • Lean and efficient solutions for the marketing, customer interaction center, and partner management systems

  • Consulting on the system selection and requirements analysis

Carlos Pereira Borgmeyer

+49 221 88826-479