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Effective process management is the
basis for efficiency improvements and
the adaptability of energy companies.

Management of Business Processes

Our utilities service offering “Business Processes Management” incorporates IT consulting services for the utilities sector, including the provision of both specialist and methodology expertise.

The majority of organizational processes are supported by some form of IT solution, which means they are largely designed by or built in conjunction with systems and applications.

These processes need to be automated and implemented efficiently to satisfy the business’s needs and to ensure corporate success. Moreover, it is essential that organizations comply with legislation and regulations, as well as taking into account customer needs. The energy turnaround (Energiewende) has created a wave of change amongst energy companies, including the transfer of business tasks and goals, which have resulted from events such as merger activity or outsourcing skills.

In order to actively support our customers’ activities, ConVista undertakes process consulting with reference models developed from a combination of market specifications (GPKE, GeLi Gas, MaBiS, GABI Gas, WiM, BSI TR, etc.) and our own experience of organizational practices. This approach facilitates the mapping of existing customer processes into pre-defined to-be processes, and highlights any gaps (for example in format conversions, product developments, the introduction of Smart Metering and Gateway Administration, etc.) These gaps can be assigned to the three dimensions:  process, methodology and technology and can be addressed with the help of appropriately developed measures.


Together with our customers we focus on optimizing relevant business processes at an early stage and we implement changes using strategies from blueprints through to the development, implementation and configuration of software solutions. 

  • Process consulting across the value chain
  • Capability maturity model for the introduction and development of process management
  • Template for creating customised process modelling guidelines
  • Process reference models for energy suppliers/marketing and distribution network operators (including Smart Meter Gateway Administration)
  • Templates for the integration of processes, responsibilities, key figures, etc. by means of process profiles
  • SemTalk 4.2 with the ConVista version C-ENS for modelling with MS Visio®
  • Exemplary process Key Performance Indicators (KPIs) based on reference models