Process analysis and optimization: Process transformation along the entire insurance value chain
Modernization of the value chain: Process optimization – towards service-driven and automated processes
Digitalization is changing customer expectations and thus presenting insurance companies with new challenges: The product and service offering must become faster, more efficient, and more digital. The processes along the entire value chain are therefore subject to pressure to change toward service-driven and automated processes. The only problem is that the processes in the insurance industry are complex. The system landscape has usually grown over decades. Dependencies between core and peripheral systems must be taken into account when changes are made to processes.
Intelligently network processes: Digitization encompasses the entire value chain
Whether in claims management, the sales process, or the portfolio process – our experts support you with professional and technical know-how.
Sales management
Many insurance companies face a number of challenges when it comes to sales control and compensation management: Transparency and access to current data such as commission payments, for example. We support you in the selection and introduction of suitable software and process optimization.
Operations
From digital claims reporting, to benefits and commission management, to status messaging on the insured’s mobile device.
Our services: Shape the transformation of your core processes
We accompany your projects from process analysis, conception and development to successful project completion and handover to the company. In doing so, we use both the classic waterfall model and modern, agile methods.
Our focus is on processes, business procedures and functions, always keeping people in mind. We analyze current market developments and include them in our considerations. If action is required, we show you alternative solution options during the project lifecycle, making us a strong partner in the realization and implementation of your projects.
Process consulting
A lean and effectively designed process landscape is an important component of a well-functioning company. We analyze the current situation based on system processes, architectures and workflows and work with our customers to develop customized solutions. Subsequently, we gladly support the process optimization up to the rollout.
Project and program management
New projects and major undertakings in the context of digital transformation are often complex and multi-layered. Time pressure, many parties involved and regular coordination are just some of the challenges. In addition, parts of a project can increasingly run virtually. We support you in project leadership and program management.
Change Management
Digital transformations in companies are associated with major changes. When implementing new processes, challenges often arise because one of the most important key factors has been neglected or forgotten – the employees. We would be happy to support you with our change management to make your project a success.
Blog
Impulses around process transformation in the insurance industry
